We have interviewed a number of employees from five organisations within the hospitality, leisure, travel and tourism industry in Northern Ireland. Linked below are videos that focus on a range of pertinent industry themes which are referenced within the Customer Service learning activities.
There are also a number of Northern Ireland Tourist Board productions on the site, in addition to a People 1st Ambassadors Programme sequence.
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| Customer Service | Jobs, Duties and Responsibilities | Benefits of Good Customer Service | Meeting Needs of Internal Customers | |||
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| Different Types of Customers | Delivering Excellent Customer Service | Communicating with Customers | First Impressions | |||
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| Taking Messages | People 1st Ambassadors | NITB Signature Projects | NITB Best Pratice Case Studies | |||
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| Belfast Taxi Tour | Message from Minister for Tourism | NITB PowerPoint Video Presentation | ||||
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